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Membership-Driven Shrink Reduction with a Privacy-Centric Retail Architecture and Trust-Scoring Framework

Author(s) Sri Harsha Konda
Country United States
Abstract Operational shrink represents a critical threat to global retail sustainability, with U.S. losses exceeding 112 billion dollars annually. While membership and loyalty programs have become strategic assets generating substantial customer lifetime value, existing shrink mitigation systems remain fragmented, rule-based, and dependent on intrusive identity signals resulting in high false positive rates that degrade both detection accuracy and customer experience.
This paper presents a conceptual privacy-centric, membership-driven framework integrating tokenized identity management, real-time behavioral event processing, and multi-factor trust scoring to predict and mitigate shrink while preserving user anonymity. Theoretical analysis calibrated to National Retail Federation benchmarks establishes theoretical foundations suggesting substantial improvement potential over baseline rule-based systems through reduced false positives and maintained processing efficiency. The framework contributes: a formally-defined membership-contextualized trust function with proven privacy properties, Context-Bound Tokenization for purpose-limited identity correlation, and generalizable design patterns applicable beyond retail to financial and healthcare domains.
Keywords Operational Shrink, Loss Prevention, Membership Ecosystems, Trust Scoring, Privacy-Preserving Identity, Tokenization, Real-Time Analytics, Event-Driven Architecture, Machine Learning, Customer Experience, Fraud Detection, Behavioral Analytics, GDPR Compliance
Field Computer > Artificial Intelligence / Simulation / Virtual Reality
Published In Volume 7, Issue 1, January 2026
Published On 2026-01-28
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