Voice UX in Banking: Designing Conversational AI for Financial Assistants

Author(s)	Sajindas Devidas
Country	United States
Abstract	Voice user experience (Voice UX) is changing how people interact with digital banking. Instead of only typing or tapping, customers can now talk to their bank using smart assistants. This research explores how conversational AI helps banks offer better, more personal service. It explains how voice assistants work, how they help people with their money, and what challenges banks face, like keeping information safe and making sure the AI understands everyone. Ultimately, the study shows that banks using voice AI will give customers a smoother, more helpful experience.
Keywords	Voice UX, Conversational AI, Digital Banking, User Experience, Natural Language Processing, Financial Assistants, Speech Recognition
Field	Engineering
Published In	Volume 6, Issue 7, July 2025
Published On	2025-07-25
DOI	https://doi.org/10.70528/IJLRP.v6.i7.1687
Short DOI	https://doi.org/g9v44q

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