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The Psychology of Choice in E-commerce: Designing for Decision-Making

Author(s) Sarah Zaheer
Country India
Abstract The role of cognitive bias and decision fatigue in shaping consumer behavior on the internet and how psychological factors impair rational choices in the world of e-commerce. Based on a multidisciplinary literature review and empirical research, the article outlines how over choice of products, influential design strategies, and insufficient cognitive relief overwhelm customers and result in less than optimal purchase choices. The influence of heuristics like anchoring and framing is also investigated in-depth, highlighting how they affect user preference and purchase behavior. Furthermore, the study investigates decision fatigue, a psychological phenomenon where continued decision-making saps mental resources, lowering user satisfaction and confidence. The research introduces user experience (UX) tactics to neutralize these influences e.g., streamlined interfaces, smart product suggestions, and adaptive personalization to nudge users toward rational, confident decisions. Results indicate that properly designed UX improves conversion rates as well as fosters long-term consumer loyalty by aligning with psychological comfort. The research provides actionable implications for UX designers, e-commerce developers, and digital marketers interested in designing frictionless, user-centric online buying experiences. It also promotes ethical design practices reducing cognitive overload and promoting digital well-being in today's retail environments.
Keywords Cognitive Bias, Decision Fatigue, Online Purchase Behavior, E-Commerce, UX Strategies, Consumer Psychology, Heuristics, User Experience Design, Making Purchase Decisions, Persuasive Design, Choice Overload, Personalization, Digital Well-being, E-Commerce Trust.
Field Computer > Design
Published In Volume 1, Issue 1, September 2020
Published On 2020-09-03
Cite This The Psychology of Choice in E-commerce: Designing for Decision-Making - Sarah Zaheer - IJLRP Volume 1, Issue 1, September 2020. DOI 10.5281/zenodo.15259119
DOI https://doi.org/10.5281/zenodo.15259119
Short DOI https://doi.org/g9f8wz
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