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How AI Can Disrupt Review Collection in Ecommerce

Author(s) Karan Khanna
Country United States
Abstract The e-commerce landscape thrives on customer reviews. They are essential for shaping consumer perceptions, building trust, and influencing purchasing decisions. As online shopping continues its growth trajectory, the methods for collecting these valuable reviews are evolving, driven by the rise of artificial intelligence (AI)1. This paper explores how AI can revolutionize traditional review collection methods in e-commerce, examining its potential to transform how businesses gather, analyze, and utilize customer feedback.
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Published In Volume 5, Issue 8, August 2024
Published On 2024-08-08
DOI https://doi.org/10.5281/zenodo.15109742
Short DOI https://doi.org/g899zs
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